Benefits of Working in the Customer Service Field |

Customer service professionals are essential to many industries in today’s society. Customer service positions provide job stability, challenge, people interaction, flexibility, and opportunity for growth.Job Stability
Customer service is a broad field that can be found in many industries across Canada and around the world. No matter what geographic area an individual lives in, there are likely to be available CSR positions. While economists speculate that many popular career fields may no longer exist in a decade, this is one of the few fields that is likely to remain in need, even with changing technology and globalization.People Interaction
Customer service is a great career field for people who love being around others. CSR’s have the opportunity to regularly interact with a diverse group of people. Strong people skills, communication skills, and listening skills all combine to make a great candidate. While not exclusive to this personality type, outgoing, social types are often drawn to this booming field. For the opportunity to constantly interact with people – both those you work with and your customers – this is a good fit.Flexibility
These jobs are often very flexible. Representatives are needed to work at any time of the day or night, so first-, second-, and third-shifts are often available. Depending on the field or industry, service may be provided online, in-person, or over-the-phone. Within customer service, a professional may be always on the run or in a sit-down office environment. Plus, the customer service field is one of the top fields for working from home; many employees help customers online or via phone right from their living room or home office. Customer service work is also likely to be flexible in terms of the number of hours worked; some workers in the field work full-time, while others work part-time or as-needed.Challenge
People who enjoy a challenge may be drawn to customer service work. Professionals in customer service jobs are challenged every day with providing solutions to customer issues and educating customers. Each new customer presents an opportunity to tackle a new situation, use a different set of skills, and adapt communication styles to the individual. Some customer service positions involve an aspect of sales, and employees may be challenged to encourage customers to use new products or services. Oftentimes, a customer service environment includes sales competitions, performance bonuses, and regular goals that keep employees motivated and challenged. Workers who excel at the job can be rewarded with additional pay, gifts, or perks.Opportunity for Growth
Finally, CSR positions provide excellent opportunities for growth and development. Many people find that excelling at an entry-level service position gives them the opportunity to gain increasing responsibility and pay as a manager, trainer, or specialist. In addition, CSR jobs allow professionals to develop a plethora of qualities that employers in other industries seek, including problem-solving, communication skills, technical skills, decision-making, and goal-orientation. Many individuals who work in this field will eventually use the skills and experience gained in the industry to branch into a new career field.